Archive for July, 2009

Customer service done awesomely

Lately, it seems that atrocious customer service is becoming far more commonplace than it should. Tyler Hurst’s Alaska Air phone service debacle (blog post), Tonia M. Bartz’s encounter with new levels of douchebaggery at Biddulph Mazda (blog post and Yelp review) and the terrible start to Michael J. Barber’s vacation, thanks to customer disservice by [...]

Windows 7 RC: good!

I installed Windows 7 RC tonight and my first impressions are very favorable. The installation was the easiest of any OS I’ve done, including some of the “friendly” Linux distros. I even set up a dual boot with my existing XP and the Win 7 installer handled it without missing a beat.
The installation process required [...]

Why OSS is higher quality software than proprietary

Open source software and proprietary software have been duking it out in the public arena for many years now…observe the competition between Linux and Windows, Firefox and Internet Explorer, OpenOffice and Microsoft Office. Many people consider open source software products to be higher quality than their closed source counterparts. The definition of “higher quality” is [...]

Chrome OS=Mac netbook?

Will Chrome OS prompt Apple to create a Mac netbook in order to fend off Google? Maybe. While netbooks have mostly been underpowered little laptops which often have weird design flaws (buttons on the side of the trackpad), Chrome OS seems to be positioned to turn netbooks into highly effective thin clients which efficiently run [...]

Solo Cafe thrives, economy be damned!

I visited Solo Cafe in Tempe this morning with my awesome friend Tonia; they’d just completed a redesign of the store and we wanted to check it out. The place looked great and the new furniture layout helped to open up the space. On the back wall they’ve added a large mural, which really adds [...]

Wacko Jacko and the media

I find it funny and incredibly ironic that the same media outlets which used to offer sensational headlines that referred to Michael Jackson as “Wacko Jacko” are now, as Che said in Evita, falling over themselves to get all of the misery right. What does this say about media in America? What does this say [...]

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