Customer service done awesomely

Lately, it seems that atrocious customer service is becoming far more commonplace than it should. Tyler Hurst’s Alaska Air phone service debacle (blog post), Tonia M. Bartz’s encounter with new levels of douchebaggery at Biddulph Mazda (blog post and Yelp review) and the terrible start to Michael J. Barber’s vacation, thanks to customer disservice by US Airways (blog post) are all recent examples of customer service agents completely failing in their jobs.

I wanted to counter all of this with a post that highlights not only good customer service, but awesome customer service. The target of my anti-rant: Tony Sibley at Centennial Leasing & Sales. Centennial is an auto buying service and Tony is one of their sales agents. I’ve bought both of my family’s cars through him, as have my parents. I’ve recommended him to every single friend and relative who’s looking to buy a car, and I wouldn’t buy a car from anyone else.

Why am I so devoted to Tony and his skills? Awesome customer service, that’s why. Tony treats every single customer as he would like to be treated. He and his staff do everything they can to make something which most of us consider to be an unpleasant chore into a painless and easy event.

The brilliance with which Tony serves his customers is difficult if not impossible to capture in words, but the results speak for themselves. He’s built a career on providing awesome customer service.

No matter your profession or industry, follow Tony’s example and take care of customers the best you can. They’re the most important part of your job.