Matthew Petro

More customer service done awesomely

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Apparently I’m on a crusade to highlight good customer service. I didn’t really intend to set out on such an adventure, but I recently was on the receiving end of more awesome customer service, so I had to let it be known.

Larry is our landscaper guy. He was recommended to us by our neighbors and he’s been great. He runs his own one-man operation, so he’s busier than a one-legged guy at…you get the point. Anyway, he recently came over to trim and clean up plants in our front yard. Not only did he charge a reasonable price, he came when he said he would, did a great job trimming the plants and cleaned up so well, our yard looked better than before his visit.

To top off the awesomeness, he called up in the evening to ask if I was satisfied with the job he’d done. He didn’t need to do that…I’d already paid him and I’m sure he knew he’d done a great job. But he did. Why? Because maintaining contact with customers, even happy ones, requires very little effort but goes a long way towards cementing customer loyalty. Obviously, Larry gets that.