The awesome customer service rolls on!

Last week, the Petro household ran out of our fantastic carpet cleaner. You’re probably thinking, “You guys don’t have kids, why do you need carpet cleaner?” Well, we have cats. Two of them. They’re great cats, but they tend to hack up hairballs at interesting locations which are almost always carpeted.

In order to combat the hairball puke, we have carpet cleaner which we got from A-1 Carpet Service, the most awesome carpet and upholstery cleaning service in the Valley. Whenever they come to clean our carpets, they leave us with some cleaner solution. Unfortunately, we ran out and we don’t have plans for them to come out anytime soon, so I headed over to their office after work on Thursday.

I arrived a little after 5:00pm, which turns out to be when they close up and go home. Luckily, one of the office ladies was standing outside. I told her that I just needed to get some more cleaner. Despite it being past the end of her day, she gladly let me into the office and sold me a full gallon of cleaner.

Not only does A-1 do a fantastic job cleaning carpets, even their office employees really go out of their way to make customers happy. This kind of customer service doesn’t happen by accident. It happens when a leader creates a great organization in which all employees care about the success of the company and feel that their contribution really matters. Even if it means staying a few extra minutes to help out a late customer.