2 more cents on Kevin Smith vs. Southwest
My thoughts on lessons large corporations should learn from the Kevin Smith/Southwest situation which happened this weekend.
Archive for February, 2010
Do business owners actually understand customer interaction?
Yes, I’m actually asking this question. And no, the answer isn’t, “Of course they do, because customers are important!”
Everyone knows customers are important to a business. But a lot of small business owners think of themselves as being in the field they’re passionate about, and they don’t think of themselves as being in the customer [...]
Social media IS a big thing
My Pepsi Throwback includes one thing that wasn’t on the original label…a link to Pepsi’s Twitter. Social media isn’t the next big thing, it IS a big thing. Companies which don’t get that a falling far behind those that do.
Microsoft is irrelevant in the coming decade
Microsoft’s relevance is fading fast and will continue to decline. Apple and Google are the titans of this decade.
CenPhoCamp video is up
The video of my CenPhoCamp presentation is online.
