The medium changes, the response does not
Social media has changed the WAY in which people talk about businesses, but it hasn’t changed WHAT people talk about. The proper response by a business owner to criticism shouldn’t change either.
Archive for August, 2010
Lessons from a Yelp tragedy
Yesterday’s Yelp incident between Joel LaTondress and Amy Bouzaglo of Amy’s Baking Company was a case study in what not to do on Yelp. I present some lessons which can be learned from this unfortunate argument.
